Terms of Service

Last updated: April 1, 2026

1. Introduction

Welcome to XRToken.ai (the "Platform," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and the operator of XRToken.ai, a company incorporated in Singapore, governing your access to and use of our Platform and all associated services. By creating an account, accessing, or using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" shall refer to such entity. If you do not agree to any part of these Terms, you must immediately discontinue use of the Platform.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you through Platform announcements, in-app notifications, or email to the address associated with your account. The revised Terms will become effective upon posting. Your continued use of the Platform after any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should stop using the Platform and close your account. These Terms, together with our Privacy Policy, form the entire agreement governing your use of the Platform.

2. Definitions

Unless otherwise specified in these Terms, the following terms have the meanings set forth below:

3. Services

XRToken.ai is an AI API aggregation gateway that provides developers and businesses with a unified, OpenAI-compatible API interface to access over fifty mainstream AI models. The Platform integrates capabilities from multiple third-party AI service providers, including but not limited to large language models (such as DeepSeek, OpenAI GPT, and Google Gemini), text generation, conversation, code generation, and video generation services (such as Seedance 2.0). Additional models, including Anthropic Claude, are planned subject to the respective provider's approval. Users can access these services through a single standardized API without the need to integrate with each provider separately.

In addition, the Platform offers traffic and advertising placement services as an authorized agent for OceanEngine/Qianchuan, assisting users with ad placement and traffic acquisition. The specific scope, pricing, and terms of these services are detailed in the relevant documentation published on the Platform.

As an API relay gateway, the Platform only forwards your requests to the corresponding AI model providers and returns their responses to you. The Platform does not store, cache, or log the content of your inputs (prompts) or model outputs (completions). Your conversation content, generated text, images, videos, and other content are not retained on the Platform's servers. We only record necessary metadata (such as call timestamps, model names, and token consumption) for billing and service monitoring purposes.

The scope of Services is limited to what is actually published and made available on the Platform. We reserve the right to add, modify, suspend, or discontinue any Service at any time, subject to providing reasonable prior notice to Users for material changes. We make no representations or warranties regarding the output quality, accuracy, or fitness of any third-party AI model accessible through the Platform. Model availability is subject to the operational status of the respective third-party providers.

4. Account Registration

To use the Platform's Services, you must register an account using a valid email address and create a secure password. You agree to provide accurate and complete information during registration and to keep your account information up to date. Providing false or misleading registration information may result in account suspension or termination.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password and API keys. You agree to notify us immediately at [email protected] if you become aware of any unauthorized access to or use of your account. You are responsible for all activities that occur under your account, whether or not authorized by you. We are not liable for any loss or damage arising from your failure to secure your account credentials.

Each User may register and maintain only one account on the Platform. Registering multiple accounts through any means is prohibited and may result in the closure of all associated accounts. Accounts are non-transferable and may not be lent, gifted, sold, or otherwise assigned to any third party.

Accounts that remain inactive (no login activity) for six (6) consecutive months with a zero balance may be flagged as inactive, and associated API keys may be deactivated. You may contact support to reactivate your account. Accounts that remain inactive for twelve (12) consecutive months may be permanently deleted after we send notice to your registered email address.

Enterprise Verification (KYB) and Trusted Creator Review.Accounts requesting enterprise-tier access, elevated quota, or restricted features (such as the Asset Library used to upload custom real-human portrait material) must complete the Platform's enterprise verification process. At minimum this requires the company name and registration details (unified social credit code for the domestic edition, or a verified business email for the overseas edition), a designated contact, and a business license. Users who intend to upload real-human portrait material must additionally submit a Trusted Creator application with written pledges that (i) every uploaded portrait carries written authorization from the pictured subject, (ii) the account will not generate infringing, unlawful, or rights-violating content, (iii) the account will cooperate with the Platform and the upstream model provider in any incident investigation or trace-back, and (iv) the account accepts a periodic review every six (6) months. Review typically completes within three to five (3–5) business days. Accounts that have not completed verification are limited to consumer-grade self-serve quota caps and cannot access restricted features. We may refuse service, suspend access, or terminate any account where verification is not completed or where submitted information is found to be inaccurate or fraudulent.

5. Acceptable Use

This section sets out the baseline restrictions on use of the Platform. A separate Acceptable Use Policy (AUP, available at /aup) sets out additional generative-AI-specific prohibitions (including CSAM, non-consensual deepfakes of real persons, political manipulation content, weapons or CBRN instructions, and automated bulk social posting) as well as pass-through obligations under upstream model-provider usage policies. Use of the Platform constitutes acceptance of both this section and the AUP in full.

You agree to use the Platform only for lawful purposes and in compliance with these Terms and all applicable laws and regulations. The following uses of the Platform are strictly prohibited:

Violation of these acceptable use provisions may result in immediate account suspension or termination without refund, at our sole discretion.

6. AI-Generated Content

Content generated by AI models through the Platform may contain factual errors, biases, inaccuracies, or inappropriate material. The quality and accuracy of Generated Content depend on the specific model invoked and the inputs provided by the User. We do not review, verify, or endorse any Generated Content, and we make no representations or warranties regarding its accuracy, completeness, legality, reliability, or fitness for any particular purpose.

You are solely responsible for reviewing, verifying, and validating all Generated Content before using it for any purpose. You assume all risks associated with your use of Generated Content, including any reliance thereon. In particular, Generated Content should not be treated as professional advice (legal, medical, financial, or otherwise) without independent verification by a qualified professional.

Where applicable law requires disclosure that content was created with or assisted by AI (including but not limited to journalistic, academic, legal, or regulatory contexts), you must comply with all such disclosure requirements. You are solely responsible for understanding and complying with the AI content disclosure laws applicable in your jurisdiction. Failure to comply with applicable disclosure requirements is your sole responsibility and liability.

7. Subscriptions & Billing

The Platform offers two payment models: pay-as-you-go credits and subscription plans. Under the pay-as-you-go model, you fund your account with credits, and each API call is charged based on the number of tokens consumed and the per-unit price of the model invoked. Current model pricing is published on the Platform's pricing page and is subject to change as described below.

Subscription plans are billed on a monthly or annual basis and renew automatically at the end of each billing cycle unless cancelled. Subscription tiers may include monthly API call allowances, priority queue access, higher rate limits, and other benefits as specified on the Platform. You may cancel auto-renewal at any time before the end of the current billing period. Upon cancellation, your subscription benefits remain active until the end of the current paid period, after which no further charges will be made. No cancellation fees apply.

The Platform supports settlement in both USD and CNY. Payments are processed through third-party payment processors such as Stripe. Consumed credits (including all accrued API call charges) are non-refundable. Unconsumed credit balances may be eligible for refund upon request, subject to a reasonable processing fee. Refund requests for operational errors (such as accidental or duplicate top-ups) will be evaluated on a case-by-case basis.

We reserve the right to adjust pricing for our Services. Price changes will be announced at least seven (7) days in advance through Platform announcements or email. Price adjustments will not affect existing credited balances. For subscribers, price changes take effect at the start of the next renewal cycle. If you do not accept the revised pricing, you may cancel your subscription before the change takes effect.

You are solely responsible for all taxes, duties, levies, and other governmental charges arising from your use of the Platform. Fees charged by the Platform do not include applicable value-added tax, sales tax, income tax, or other taxes unless explicitly stated otherwise. You are responsible for determining and fulfilling your tax obligations in your jurisdiction.

Pay-as-you-go credit balances do not expire and remain available in your account as long as your account is active. Subscription credits not consumed within a billing cycle do not roll over to the next cycle unless explicitly stated in the plan terms. In the event of account termination due to violation of these Terms, any remaining credit balance may be forfeited. For voluntary account closure, any remaining balance above $5.00 may be eligible for refund upon written request within thirty (30) days of closure.

8. Intellectual Property

Subject to the terms of the applicable third-party AI model providers, you retain ownership of the input Content you submit through the Platform's API and the Generated Content you receive as output, to the extent permitted by applicable law. You acknowledge that the rights to Generated Content may be subject to limitations imposed by the respective model providers' terms, and you are responsible for reviewing and complying with those terms.

All rights in the Platform itself, including its technology, software, architecture, API design, user interface, database structure, trademarks (including the "XRToken" name and logo), domain names, and all related intellectual property, are and shall remain the exclusive property of XRToken's operator. No rights in the Platform are granted to you except the limited right to access and use the Services in accordance with these Terms.

You grant us a limited, non-exclusive, worldwide license to process and transmit your Content solely as necessary to provide the Services (for example, routing your API requests to the appropriate AI model provider). This license is limited strictly to what is necessary for service delivery. We do not store your input or output content. We will not use your Content for any purpose unrelated to providing the Services, including but not limited to training AI models, data analytics, or commercial monetization. Your Content is purged from our systems upon completion of each request transmission. You represent and warrant that all Content you submit through the Platform does not infringe upon any third party's intellectual property or other proprietary rights.

9. Third-Party Services

The Platform operates as an API aggregation gateway and routes your requests to various third-party AI model providers, including but not limited to DeepSeek, OpenAI, Google, and ByteDance. When you invoke a specific model through the Platform, the terms of service and usage policies of the respective provider also apply to your use. For example, users of Anthropic models must additionally comply with the Anthropic Usage Policy (https://anthropic.com/aup); a violation of an upstream provider's usage policy is also a violation of these Terms. You are responsible for understanding and complying with all applicable third-party terms.

Payment transactions are processed by third-party payment processors such as Stripe. Your payment information is collected and processed directly by these processors; we do not store your complete payment card details. Your use of payment services is subject to the respective processor's terms of service and privacy policy.

We make no guarantees, representations, or warranties regarding the availability, accuracy, security, or performance of any Third-Party Service. Third-party providers may independently modify their services, terms, or pricing. We are not responsible for any service interruptions, data breaches, content issues, or other problems attributable to Third-Party Services. If a third-party service disruption affects Platform functionality, we will make reasonable efforts to provide alternative solutions but bear no liability for the disruption.

10. Privacy

Your privacy is important to us. Our collection, use, storage, sharing, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data practices described in our Privacy Policy.

We encourage you to review our Privacy Policy carefully to understand how we handle your personal data, what rights you have, and how you can exercise those rights.

10a. Facial Information Processing

When you use services on the Platform that require real-person video synthesis (such as video generation), we may ask you to provide facial images or video clips ("Facial Information"). Facial Information constitutes sensitive personal data under applicable law and is subject to the strictest protections we apply.

We process Facial Information only after obtaining your separate, explicit consent, and solely for the purpose of generating the video content you have requested. Facial Information is deleted from our systems upon completion of the generation task and is not used for any other purpose — including AI model training, third-party sale, or sharing (except for data transmitted to the AI model provider as strictly necessary to fulfill your request). You may withdraw your consent to the processing of Facial Information at any time, after which we will cease processing and delete all related data.

The Platform uses Volcengine (a ByteDance service) to process Facial Information for video generation. That service is subject to its own privacy rules. For details, see the Volcengine Personal Information Processing Rules ↗

11. Suspension & Termination

We may suspend or restrict your access to the Platform immediately and without prior notice if we reasonably believe that you have violated these Terms, that your account has been compromised, that your use of the Platform poses a security risk, or that suspension is required to comply with applicable law or legal process. During any suspension, your API keys will be deactivated and pending transactions may be held.

Either party may terminate the service relationship at any time. You may terminate by deleting your account through the Platform settings or by contacting us at [email protected]. We may terminate your account upon thirty (30) days' written notice, or immediately in the event of a material breach of these Terms. Upon termination by either party for convenience, any unused credit balance may be eligible for refund, subject to a reasonable processing fee.

Upon termination, you will have a thirty (30) day grace period to export your data (including API call logs and account information). After this grace period, we will delete your personal data and account information in accordance with our data retention policies, unless retention is required by applicable law. Provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property, limitation of liability, indemnification, and governing law) shall continue in effect.

12. Disclaimer

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components. We do not warrant that any Generated Content will be accurate, complete, reliable, current, or suitable for any particular use. We do not warrant that defects will be corrected or that the Platform will meet your specific requirements.

No advice or information, whether oral or written, obtained from us or through the Platform shall create any warranty not expressly stated in these Terms. You use the Platform and rely on Generated Content entirely at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL XRTOKEN.AI, ITS OPERATOR, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM OR ANY SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability for all claims arising out of or relating to these Terms or your use of the Platform shall not exceed the lesser of (a) the total fees actually paid by you to us in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD $100).

The limitations set forth in this section are fundamental elements of the basis of the bargain between you and us. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless XRToken.ai, its operator, affiliates, directors, officers, employees, and agents from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with: (a) your violation of these Terms; (b) your Content or your use of Generated Content; (c) your violation of any applicable law or regulation; (d) your infringement of any third party's intellectual property or other rights; or (e) any dispute between you and any third party relating to your use of the Platform.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of any such claim. You shall not settle any claim that affects our rights or interests without our prior written consent.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules of Arbitration. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The arbitral tribunal shall consist of one arbitrator.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. General

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties. The invalidity of any provision shall not affect the validity or enforceability of any other provision of these Terms.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A single or partial waiver of any breach shall not constitute a continuing waiver of the same or any other breach. Any waiver must be made in writing to be effective. Force Majeure: Neither party shall be liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to natural disasters, war, government actions, epidemics, cyberattacks, or telecommunications failures.

Entire Agreement: These Terms, together with our Privacy Policy and any other applicable rules or guidelines published on the Platform, constitute the entire agreement between you and us regarding your use of the Platform, superseding all prior oral or written agreements, promises, or representations on the same subject matter. We may assign our rights and obligations under these Terms to an affiliate or successor entity without your prior consent, provided we give you reasonable notice. You may not assign your rights or obligations under these Terms without our prior written consent.

17. Contact

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

Email: [email protected]